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Make More Connections with PingPlotter for Contact Centers

PingPlotter constantly monitors remote agent internet connections, so you know instantly if there's a problem. Your contact center can find and fix issues faster — which means better call quality and excellent customer experience (CX).

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Improve Your CX

PingPlotter helps you ensure reliable internet connections, resulting in fewer dropped calls, shorter call hold times and happier customers.

 
Boost Your Bottom Line

Disconnections can cause lost sales, burned leads, contract penalties, and disgruntled customers that definitely won’t call back.

Remote Agent Internet Impacts your Contact Center's CX and Profitability

See how poor agent internet connections impact your business.

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Hire Smarter with NetCheck

Validate potential employees’ remote connections with confidence. Enhance your hiring process by testing multiple candidates' network performance, ensuring reliable connectivity before making your final decision.

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Catch What Speed Tests Miss

A traditional speed test doesn't account for fluctuations throughout the day or intermittent issues. NetCheck makes it easy to test connections over time to make sure new hires are call-ready on day one.

 
Get the Big Picture

Quality Monitor lets you see the connection quality for hundreds of remote agents on a single dashboard — so you know for sure if home networks are working properly before it impacts CX and operations.

 
Ask Your Assistant

Insights, our PingPlotter AI, automatically detects potential problems, ranks them in order of severity and suggests how to resolve them.

Trusted by Contact Centers Around the World
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Maximize Uptime

PingPlotter monitors agent internet connections a staggering 34,560 times a day. It captures more issues than a single-point-in-time speed test — super-duper quick and without interrupting agent workflow.

"PingPlotter has allowed our supervisors to be more confident, quickly be able to to take a look at their team and identify if somebody is having an issue that needs to be escalated to our IT team."

— Jerrell Welch, Director of Operations at OKIE811

 
Keep Watch

PingPlotter alerts will instantly notify you when an internet connection on your network starts to experience issues. Your contact center can fix problems faster, reducing agent internet downtime.

 
Get Jiggy Wid-get

PingPlotter Cloud’s customizable dashboards help you keep track of important metrics like latency, packet loss, jitter and MOS so you can make sure your agent internet connections are stellar.

 
Customize Your Ride

Create a Custom Agent Field in PingPlotter so you know when a remote agent starts their shift and then clocks out. Amazing.

Start improving your CX today! Talk to us for deployment advice or our special contact center bundle.

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“Now we can actually go in and see, yes, there really is a problem. We can tell when it started and when it's going to end. And that visibility is something we just didn't have before.”

Chris Georgeson Director of Technology at Ruby Receptionists

Read the Case Study

Features that Don’t Stop, Won’t Stop

 
Prove it!

LiveShare shows upper management the source of internet problems in real-time, fostering better conversations.

 
Roll it Out in a flash!

Install PingPlotter on hundreds of remote computers in a few hours with mass deployment. Your IT guy will be overwhelmed with joy.

 
We Got You!

Our Support Team can help you with deployment, interpreting PingPlotter results, and walk you through ALL of our PingPlotter features.

Find out how PingPlotter can help your contact center and book a demo with one of our product specialists.
  • See how PingPlotter can enhance your current workflow
  • Get contact center-specific deployment advice and training
  • Build a custom subscription with our contact center bundle
Talk to a Product Specialist
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